Who We Are:
CommandTec, LLC is an 8(a), Woman Owned Small Business (WOSB), Economically Disadvantaged Women-Owned Small Business (EDWOSB), Small Disadvantaged Business (SDB), and Service-Disabled Veteran-Owned Small Business (SDVOSB) and Historically Underutilized Business (HUBZone), headquartered in Huntsville, AL. As a diversified professional services company, CommandTec takes great pride in providing a broad range of Intelligence, Training, Enterprise IT and Process Improvement solutions to US Government agencies and commercial customers.
Job Summary:
The Web Content Specalist is responsible for day-to-day maintenance of the MyNavy HR website under management by the Public Affairs Officer (PAO) at Navy Personnel Command (NPC). This position is responsible for assisting the Web Content Manager in ensuring continuous operation of the website to serve the information needs of both internal and external users. This position works closely with the program service desk department, site content developers, various BUPERS/NPC departments, and public users of the website.
Essential Functions:
- Review, revise, and update website content to ensure accuracy, clarity, and policy compliance.
- Serve as content moderator to ensure submissions meet DoD, SECNAV, and website style guidelines prior to publication.
- Consult with the Director of the NPC Communications Office (PAO), the BUPERS/NPC FOIA Officer, and other Department of War and Navy Department staff offices to ensure compliance with policies (DOW and DON instructions) affecting digital dissemination of information via Internet and Intranet to external and internal audiences.
- Communicate with content contributors regarding approval or disapproval of documents.
- Revise published web content to meet the needs of changing policies and guidelines.
- Coordinate with content contributors to enable them to find appropriate images for the website.
- Communicate with content contributors regarding approval or disapproval of images.
- Use image manipulation software to resize, enhance, and make appropriate changes to images for use on the website.
- Ensure that all images meet with DOW, SECNAV, and website style guidelines before they are paced in the Image Gallery.
- Act as the primary resource for technical support to internal website content contributors, including site department heads. Rely on Web Content Manager for backup.
- Assist Web Content Manager with monitoring and responding to end-user feedback received via the Webmaster mailbox. Coordinate communication with content managers and Customer Service departments regarding technical and customer service-related inquiries.
- Work closely with Customer Service departments to coordinate help desk requests.
- Identify and coordinate monthly training for content contributors, including the creation of new user accounts and scheduling of monthly training.
- Respond to training-related inquiries generated via telephone and e-mail.
- Update training materials, course agendas, and instructional documentation as needed.
|