Business Office Technology & Policy Analyst

The Business Office Analyst supports the financial and operational functions of a small physician's office by coordinating third-party billing and processing payments for the business office.

This role focuses on improving efficiency, ensuring accurate billing and collections, and supporting day-to-day business office operations. The ideal candidate is analytical, detail-oriented, and comfortable working in a hands-on, fast-paced practice environment.

Primary Responsibilities:

• Performs duties related to the insurance billing function of the business office
• Function as the Website Administrator by monitoring and updating the site as needed
• Completes quarterly portal & directory attestations
• Administers EMR Management updates and changes
• Is responsible for credentialing new providers and locations, including maintenance
• Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge, and abilities to perform, within scope, role-specific functions
• Performs other duties, tasks, and responsibilities as assigned

EDUCATION/QUALIFICATION REQUIREMENTS:

• High school diploma or equivalent required; Associate's degree in office administration or related field preferred

• At least three years of administrative and clerical experience in a healthcare office setting (medical billing) required, with at least two years of patient-facing experience providing excellent customer service. Understanding of physician office workflows and revenue cycle processes

• Good oral and written communication skills
• Ability to present professionally, courteously, and efficiently with the public and to remain calm under stress
• Ability to work various shifts and overtime
• Knowledge of all confidentiality requirements regarding patients and strict maintenance of proper confidentiality on all such information
• Must be able to type at least 55-60 wpm and use a 10-key calculator (is this needed? Testing?)
• Knowledge of medical terminology, spelling, and office ethics

• Strong analytical and problem-solving skills
• Excellent attention to detail and organizational skills
• Strong communication and customer service skills
• Ability to work independently and manage competing priorities

• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Proficient with Microsoft Office Suite or related software.

PHYSICAL/MENTAL DEMANDS:

• Able to read, write and communicate in English
• Have cognitive skills for math, decision making and excellent communication skills
• Potential for contact with chemicals, blood borne pathogens, and exposure to infectious disease.

• Office-based position in a small practice setting
• Frequent interaction with patients, staff, and providers
• Primarily sedentary work with computer-based tasks

ENVIRONMENTAL/WORKING CONDITIONS: The work environmental characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Normal, busy office environment with much telephone work.  This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Job Type: Full Time

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Established in 1985, the Orthopedic Institute of Wisconsin is a nationally recognized leader, practicing pioneering techniques of diagnosis and treatment of orthopedic injuries maximizing each patient's potential for a full recovery and return to their daily lives. With our employees at the heart of everything we do, we are committed to providing an inclusive and supportive environment where every team member feels valued, empowered, and inspired to make a difference.

Why join OIW?

• Competitive pay
• Generous PTO program
• Clinic schedule - no work on evenings/weekends
• Medical, Dental, Vision, and Life Insurance
• 401(k) with company match
• Employee Assistance Program (EAP)
• Employee discount program